As a part of our commitment to your privacy, BirdRock Brands supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to
(1) provide customers with ability to opt out of information rental, sale, or exchange with other marketers;
(2) honor customers' requests not to share their contact information; and
(3) honor customers' requests not to receive phone, mail, or other solicitations from BirdRock Brands.
COLLECTING INFORMATION ABOUT YOU
There may be times (such as when you purchase or order a product, subscribe to a service, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your purchases and communications with the company or its representatives.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data, but individual users will remain anonymous, unless you voluntarily tell us who you are. We may also receive anonymous usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data.
CATEGORIES AND TYPES OF PERSONAL INFORMATION WE COLLECT
We may collect the following categories and types of personal information:
Contact Information: your first and last name, postal address, email address, and phone number
Financial Information: Receive authorizations via Solupay
Demographic information: gender, age, location.
Internet or other electronic activity: your browsing and click history, including ways that you access our website, emails or social media
Commercial information: products purchased, clicked, or viewed on our website: IP address, social media user names, passwords and other security information for authentication and access
HOW WE USE INFORMATION ABOUT YOU
We use your contact information for internal purposes, such as:
Confirming and tracking your order or managing your account
Analyzing preferences, website traffic, clicks, etc.
Informing you of our new products, services, and offers; and
Providing you with other information from and about BirdRock Brands.
We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.
To serve you better, we may combine information you give us online, in our stores or through other means. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons ("Service Providers”) to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
We may share contact information and other data with businesses controlling, controlled by, or under common control of any BirdRock Brands' entity. In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to BirdRock Brands or to others. We may also disclose your contact information when we believe the law or legal process requires it.
CATEGORIES OF USE
Transactional Purposes: We use your contact information, financial information, and commercial information to:
Receive, process, confirm, send and track your order, subscription or registration
Communicate with you about your order, subscription or registration
Process any subscription or registration you make to one of our services; and
Maintain your "Gift List" through your registry
Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.
Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to:
Inform you of our new products, services and offers
Provide you with targeted advertising
Run contests, promotions and sweepstakes,
Provide you with our loyalty program including earning points and awarding and redeeming certificates; and
Provide you with other information from and about BirdRock Brands, including personalized marketing communications.
Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:
Provide and maintain functionality on our website, including our live chat or customer review features
Handle your customer services requests; and
Help us diagnose technical and service problems and administer our stores, websites and apps.
Review and content creation purposes: We use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.
Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.
OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT YOU
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. In the U.S., you can call us at 1-888-436-7694 or send us an email at firstname.lastname@example.org. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use either of the following statements in your message to us:
"I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events."
"I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events."
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number.
Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
Keep any password that you establish with us in a safe place and remember to log off when you are finished on any web browser to protect any further information.
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that any of your children has provided us with personal information without your consent, please contact us and we will remove that information.
Effective Date: June 21, 2021